Other than some care aides the place is okay. They need to improve with some staff attitudes to family and laziness. It was daunting that resident belongings disappear and the attitude is "I find that hard to believe." There are alot of positives but a few bad apple employees make it a very disrespectful care facility. I write this as a need for vast improvement in the care aide category. Many employees are excellent bit those 2nd floor bad apples made it so negative. The director blames family for things going missing and that attitude encouraged me to give this review.
M Robinson
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October 04, 2020
My father passed away and when we returned to grab his belongings from his room, we found dried vomit and blood on the floor. You'd think they would have cleaned that up out of respect for him and his family. They also rushed us to get his belongings out and often complained about his size and being difficult to move and care for. Some staff were very friendly and helpful while others were not.
Dale Conner
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October 10, 2023
Ericson Santos
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February 13, 2018
jay x
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November 22, 2016
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952 Arm St, Victoria, BC V9A 4G7, Canada
Claim Listing: The Salvation Army Sunset Lodge
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Other than some care aides the place is okay. They need to improve with some staff attitudes to family and laziness. It was daunting that resident belongings disappear and the attitude is "I find that hard to believe." There are alot of positives but a few bad apple employees make it a very disrespectful care facility. I write this as a need for vast improvement in the care aide category. Many employees are excellent bit those 2nd floor bad apples made it so negative. The director blames family for things going missing and that attitude encouraged me to give this review.
My father passed away and when we returned to grab his belongings from his room, we found dried vomit and blood on the floor. You'd think they would have cleaned that up out of respect for him and his family. They also rushed us to get his belongings out and often complained about his size and being difficult to move and care for. Some staff were very friendly and helpful while others were not.