It never ceases to amaze me how well I get treated at Best Buy.
First, this store is dog friendly (we asked permission first) which made things easy as we wouldn’t leave our dog on a hot day.
My wife and I went in to consider getting new cellphones and plans. Ben made the decision making process easy even though it didn’t result in an immediate sale. If we could be patient for a few weeks, Ben advised us that the possibility of upcoming better deals would be to our advantage. While cooperate might not like to read this, the customer loyalty garnered from service like this is not to be underestimated.
Thank you Ben! We will be back soon to make those purchases and upgrades!
Bradley Ethier
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November 26, 2024
Dakota the customer service representative was extremely helpful and understanding. He helped me through a tough situation and truly made my day.
Upon going to the mobile Counter Mamoon was a absolute joy to speak with and helped set up my new phone. A+
TheTinyTinkerbell
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November 16, 2024
Amazing customer service by Connor!! He was very knowledgeable and courteous and went above and beyond to set me up with wall mounting bracket and geek squad installation needs. I didn't feel rushed or pressured for upsells, and would 100% go back to Connor for future tech purchases or questions.
rhylee holmes
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October 04, 2024
First time here and Ordered online for in store pick up, and accidentally ordered the wrong thing so I had to purchase the correct item. Employee tried to argue with me that I wasn’t charged for the pick up order because I hadn’t picked it up when in fact I was and had to show them my bank statements for them to finally agree instead of telling me “I’m wrong”. As well as had a female employee blatantly lie to me about when the money would be returned onto my card, just shut me up and get me out of the store. They were closing in 30 minutes. Just to Call two days later about the refund still not being on my card When I was told it would be in 24 hours, just to have another employee tell me that it won’t be reflected for another 7 to 10 days. I understand that banks differ for refunds and the money is not my issue. My issue is that I had to argue with employees for them to believe they had charged me, as well as being lied to so I’d be happy and just leave. Which is wild to me considering how respectful I was being in such an annoying situation. Will definitely be sticking with Uptown’s Best Buy as their workers are clearly competent and know what they’re doing.
Eve Neral
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December 29, 2024
the woman at the check-out with the black almond-shaped glasses was super kind, knowledgeable, and helpful!! (sorry I didn’t catch your name) :)
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It never ceases to amaze me how well I get treated at Best Buy. First, this store is dog friendly (we asked permission first) which made things easy as we wouldn’t leave our dog on a hot day. My wife and I went in to consider getting new cellphones and plans. Ben made the decision making process easy even though it didn’t result in an immediate sale. If we could be patient for a few weeks, Ben advised us that the possibility of upcoming better deals would be to our advantage. While cooperate might not like to read this, the customer loyalty garnered from service like this is not to be underestimated. Thank you Ben! We will be back soon to make those purchases and upgrades!
Dakota the customer service representative was extremely helpful and understanding. He helped me through a tough situation and truly made my day. Upon going to the mobile Counter Mamoon was a absolute joy to speak with and helped set up my new phone. A+
Amazing customer service by Connor!! He was very knowledgeable and courteous and went above and beyond to set me up with wall mounting bracket and geek squad installation needs. I didn't feel rushed or pressured for upsells, and would 100% go back to Connor for future tech purchases or questions.
First time here and Ordered online for in store pick up, and accidentally ordered the wrong thing so I had to purchase the correct item. Employee tried to argue with me that I wasn’t charged for the pick up order because I hadn’t picked it up when in fact I was and had to show them my bank statements for them to finally agree instead of telling me “I’m wrong”. As well as had a female employee blatantly lie to me about when the money would be returned onto my card, just shut me up and get me out of the store. They were closing in 30 minutes. Just to Call two days later about the refund still not being on my card When I was told it would be in 24 hours, just to have another employee tell me that it won’t be reflected for another 7 to 10 days. I understand that banks differ for refunds and the money is not my issue. My issue is that I had to argue with employees for them to believe they had charged me, as well as being lied to so I’d be happy and just leave. Which is wild to me considering how respectful I was being in such an annoying situation. Will definitely be sticking with Uptown’s Best Buy as their workers are clearly competent and know what they’re doing.
the woman at the check-out with the black almond-shaped glasses was super kind, knowledgeable, and helpful!! (sorry I didn’t catch your name) :)