Extremely disappointed with my recent experience with Browns the Florist. I ordered flowers to be delivered to my mother-in-law for $115 total ($75 for the flower arrangement plus an additional charge for a balloon and delivery). When they arrived, I was shocked to see how small and underwhelming the arrangement was— no larger than a 4-inch pot with just a couple of flowers. The size description on the website says “Classic, Deluxe, Premium”. I could have purchased a much larger and more impressive arrangement (and balloon) elsewhere for less than half the cost.
When I expressed my concerns to Browns the Florist, they showed zero sympathy or understanding and offered no resolution to address the issue. For a business that specializes in flowers and customer service, I expected much better.
I even sent them a photo of the delivered arrangement to show how small it was compared to what I expected, but their response was dismissive. They may want to consider adding actual size measurements on the website so customers have an idea of the actual size before they are ripped off.
I would not recommend Browns the Florist to anyone looking for impressive arrangements or good customer service. Save your money and shop elsewhere.
A
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December 22, 2024
Overpriced and Disappointing
I recently purchased a bouquet with three lilies for $50, and I have to say, it was a huge letdown. While lilies are beautiful, this arrangement was nowhere near worth the price tag. For $50, I was expecting a lush, full bouquet with more variety or at least a premium presentation. Instead, it felt sparse and underwhelming.
The lilies themselves were average quality, nothing extraordinary, and the bouquet didn’t even include any thoughtful extras like filler flowers or unique wrapping to justify the cost. Honestly, I’ve seen similar bouquets in grocery stores for half the price—or less.
This felt like a blatant ripoff. If you’re looking to get the most value for your money, I’d strongly recommend shopping elsewhere. For $50, you could definitely find a more stunning and well-thought-out arrangement. This one just isn’t worth it.
Michael Wong
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October 17, 2024
The staff was very friendly n knowledgeable. I asked a few questions, they answered all the questions with lots of details. Ended up I bought 2 plants, one for my son, one for myself. She even searched up on google at the cashier n showed me what the flowers of the plant looked like. Very nice of her. 👍
Daryl Cortez
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November 10, 2024
These folks are the best! Excellent service from start to finish. I wanted to create a moment for my partner and they helped to make that happen. Special thank you to Karina, she was amazing, super knowledgeable, supportive and i'm really glad our paths crossed. Thanks again ladies 10/10 I'll definitely be back!
Ian Tuck
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September 20, 2024
I have been getting flowers from Brown's Florist downtown for years, and they consistently exceed my expectations! The bouquets are always top-notch and beautifully arranged.
Alissa helped me to set up a standing order, she was incredibly accommodating and helpful throughout the entire process. Her customer service was outstanding, and she made sure everything was exactly as I had envisioned.
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Extremely disappointed with my recent experience with Browns the Florist. I ordered flowers to be delivered to my mother-in-law for $115 total ($75 for the flower arrangement plus an additional charge for a balloon and delivery). When they arrived, I was shocked to see how small and underwhelming the arrangement was— no larger than a 4-inch pot with just a couple of flowers. The size description on the website says “Classic, Deluxe, Premium”. I could have purchased a much larger and more impressive arrangement (and balloon) elsewhere for less than half the cost. When I expressed my concerns to Browns the Florist, they showed zero sympathy or understanding and offered no resolution to address the issue. For a business that specializes in flowers and customer service, I expected much better. I even sent them a photo of the delivered arrangement to show how small it was compared to what I expected, but their response was dismissive. They may want to consider adding actual size measurements on the website so customers have an idea of the actual size before they are ripped off. I would not recommend Browns the Florist to anyone looking for impressive arrangements or good customer service. Save your money and shop elsewhere.
Overpriced and Disappointing I recently purchased a bouquet with three lilies for $50, and I have to say, it was a huge letdown. While lilies are beautiful, this arrangement was nowhere near worth the price tag. For $50, I was expecting a lush, full bouquet with more variety or at least a premium presentation. Instead, it felt sparse and underwhelming. The lilies themselves were average quality, nothing extraordinary, and the bouquet didn’t even include any thoughtful extras like filler flowers or unique wrapping to justify the cost. Honestly, I’ve seen similar bouquets in grocery stores for half the price—or less. This felt like a blatant ripoff. If you’re looking to get the most value for your money, I’d strongly recommend shopping elsewhere. For $50, you could definitely find a more stunning and well-thought-out arrangement. This one just isn’t worth it.
The staff was very friendly n knowledgeable. I asked a few questions, they answered all the questions with lots of details. Ended up I bought 2 plants, one for my son, one for myself. She even searched up on google at the cashier n showed me what the flowers of the plant looked like. Very nice of her. 👍
These folks are the best! Excellent service from start to finish. I wanted to create a moment for my partner and they helped to make that happen. Special thank you to Karina, she was amazing, super knowledgeable, supportive and i'm really glad our paths crossed. Thanks again ladies 10/10 I'll definitely be back!
I have been getting flowers from Brown's Florist downtown for years, and they consistently exceed my expectations! The bouquets are always top-notch and beautifully arranged. Alissa helped me to set up a standing order, she was incredibly accommodating and helpful throughout the entire process. Her customer service was outstanding, and she made sure everything was exactly as I had envisioned.