Kevin Evans

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October 22, 2024

Required a very short notice appointment as I had bitten down on something causing tooth pain. I was leaving in 72 hours for a six week trip and was very concerned. The staff at Eagle Creek Dental managed to fit me in, checked and x-rayed me to make sure nothing was wrong and I could go away worry free. Great work! Thank you!

Salma

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September 24, 2024

I was a new patient and I was only informed a few hours before my appointment that I needed an exam or previous X-rays, which could have been communicated earlier. This would have allowed me to arrange for my previous clinic to send the necessary X-rays ahead of time. Even though I had already informed them that I had received all necessary dental work two months ago at a different clinic in Vancouver and only needed a cleaning, I had to get new X-rays taken. The examination took longer than expected, and unfortunately, they only cleaned my lower teeth. They charged me $225 for cleaning my lower teeth, $32 for the X-rays, and $55 for the examination. The tool used during the procedure seemed to be inserted too deeply into my gums, making it a painful experience. I'm not sure if the hygienist was experienced, but it left me with increased gum sensitivity rather than addressing my cleaning needs. Additionally, I had set aside my Saturday for this appointment, but because of the extended exam, as they were looking for potential issues, the cleaning wasn't completed as planned. With my limited availability during the week, this was quite frustrating. The clinic was also a bit uncomfortable temperature-wise, and unlike other clinics where the hygienist had an assistant for tasks like suctioning, everything was handled alone, which made the process feel less smooth. Given these issues, I’m not sure if I’ll be returning in the future.

Temis Vargas

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October 11, 2024

The staff here has always been kind, patient and very accomodating. They also take time ensuring all my concerns and questions are answered to give me a satisfactory experience and to ensure my dental health is always at its best. Today was even made more special because of Jamie and her cutest doggy dental assistant Dennis! 🐶

SY T

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August 20, 2024

I've been there at least 3 times and hygienists have always been excellent. Service is generally good and the clinic is nice, clean and modern. The first once or twice I realized that they had charged above what was being paid to them in my insurance claim. However, I did not bother much since they did not ask me for extra payment. The last time I was there, they asked for an additional $2 per procedure in addition to the insurance claim. They claimed that it is a common procedure and many clinics charge 10% extra above the BC dental fee guide. I asked around all my coworkers and have never heard of them having a similar experience in their clinics in victoria. I have 2 insurance coverages (myself and spouse) but both insurance companies only pay up to what is in the BC dental fee guide. And since they are charging over, there is no way that I can charge the residual to the secondary insurance. The amount is small but it bothers me that other clinics are not doing it. (I only moved over from my previous clinic because they are closer to my home now). I am not sure how the price is like if it's for major work since I've only done basic services. I would be shopping around for a new place.

Jane Baker

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October 24, 2024

Eagle Creek Dental are great! Meghan is a wonderful hygienist, knowledgeable, and very good at her job. Dr. Bedi is amazing too. Highly recommended.