Mylo was very professional and knowledgeable. I have used Fosters for 9 years to service my heat pumps and they always provide excellent service. They did the initial installation 9 years ago and we love having AC in the summer. I would highly recommend Fosters for all your heating and cooling requirements.
Lucy Fraser
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September 13, 2024
We recently chose Foster to replace our gas furnace with an electric heat pump. From quote to installation, everyone we dealt with was pleasant and professional. The installation was done when scheduled and all of our questions were answered. We wouldn't hesitate to recommend them to anyone.
Rob Blackie
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August 14, 2024
I've only ever had great customer service from Foster. The company supplies the best quality heat pumps (Mitsubishi), that nobody else in town does. Nick was extremely helpful on his service call. Definitely will keep using Foster for our annual HP maintenance.
Albert Law
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August 30, 2024
Despite friendly staff, I was unable to resolve my HVAC issues with Fosters. A $850 bill for diagnostics, coil cleaning, and a standard air filter seemed excessive, especially considering the first technician's thoroughness and reasonable diagnostic fee, the system worked for a few weeks after this. After the second visit, $615 of the bill - which was what they quoted, to come clean the coils and add a paper filter, the system stopped working, and they proposed additional work for up to $750 to continue to work on the system and it sounded like there would be more a lot more costs after if we went this route. Given the ongoing issues and costs, I decided to pause further work. I'm disappointed with the lack of confidence following the second technician and high fees for the work he completed.
Claire Simon
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October 24, 2024
I am always very pleased when Mylo comes to do the yearly maintenance on my heat pump.
He has a very pleasant manner, and works quietly and efficiently.
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549 Kelvin Rd, Victoria, BC V8Z 1C4, Canada
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Mylo was very professional and knowledgeable. I have used Fosters for 9 years to service my heat pumps and they always provide excellent service. They did the initial installation 9 years ago and we love having AC in the summer. I would highly recommend Fosters for all your heating and cooling requirements.
We recently chose Foster to replace our gas furnace with an electric heat pump. From quote to installation, everyone we dealt with was pleasant and professional. The installation was done when scheduled and all of our questions were answered. We wouldn't hesitate to recommend them to anyone.
I've only ever had great customer service from Foster. The company supplies the best quality heat pumps (Mitsubishi), that nobody else in town does. Nick was extremely helpful on his service call. Definitely will keep using Foster for our annual HP maintenance.
Despite friendly staff, I was unable to resolve my HVAC issues with Fosters. A $850 bill for diagnostics, coil cleaning, and a standard air filter seemed excessive, especially considering the first technician's thoroughness and reasonable diagnostic fee, the system worked for a few weeks after this. After the second visit, $615 of the bill - which was what they quoted, to come clean the coils and add a paper filter, the system stopped working, and they proposed additional work for up to $750 to continue to work on the system and it sounded like there would be more a lot more costs after if we went this route. Given the ongoing issues and costs, I decided to pause further work. I'm disappointed with the lack of confidence following the second technician and high fees for the work he completed.
I am always very pleased when Mylo comes to do the yearly maintenance on my heat pump. He has a very pleasant manner, and works quietly and efficiently.