These guys have bailed us out twice in the last several years, both times when our boat failed while crabbing at Fort Flagler. In both cases, they got us in on the same day we called and had our boat back to us to get us back on the water. Most recently, I took them some stove top oatmeal cookies as thanks. Hope they enjoyed them!
Greg Chelgren
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February 21, 2024
Just had a remarkable customer service experience with Gold Star Marine. Customer service representative, Kaihla, went above and beyond to answer my questions about maintenance on my Honda outboard motor. She was able to provide the assistance that 2 other Honda service shops couldn't or wouldn't. Will definitely tow my boat the extra miles to their shop because she went the extra mile for me.
Jules Chapman Sin
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March 08, 2024
Our boat lost steering in Admiralty Inlet; we were rescued by Salish Rescue and towed to Boat Haven Marina. Gold Star sent Brian promptly at 9:15am the day after we called. Brian was extremely professional, efficient, and knowledgeable. They ordered parts, which showed up the following day, and were installed on our boat within a couple hours. He also fabricated an emergency tiller in case of future issues. Service was courteous and also empathetic about our situation.
(Sidenote: we originally called another service and had opposite results. Gold Star really is a step above.)
Brian Haslam
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October 08, 2021
Gold Star Marine were superb. We were unable to start our boat engine. Someone from Gold Star cane right out, quickly realized it was the solenoid, and got us underway right away. We are really grateful.
Sound Harvest, LLC
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July 31, 2018
Called for an estimate on a repower for my fishing boat. Was I would get a call back later that day. Had to call back twice more before talking to someone who could help me. Informed me that they were busy but would be more than happy to come down to the boat and take a look. Would get ahold of me the next Monday. Again no response. Called back again and was told by the secretary that now they could not even come look at the boat for three months unless I brought the boat for them and that now there was a charge for the estimate. I had heard good things about them but my experience has been that they were inconsiderate and not forth right with their costs. Wasted my time.
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2900 Washington St, Port Townsend, WA 98368, USA
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These guys have bailed us out twice in the last several years, both times when our boat failed while crabbing at Fort Flagler. In both cases, they got us in on the same day we called and had our boat back to us to get us back on the water. Most recently, I took them some stove top oatmeal cookies as thanks. Hope they enjoyed them!
Just had a remarkable customer service experience with Gold Star Marine. Customer service representative, Kaihla, went above and beyond to answer my questions about maintenance on my Honda outboard motor. She was able to provide the assistance that 2 other Honda service shops couldn't or wouldn't. Will definitely tow my boat the extra miles to their shop because she went the extra mile for me.
Our boat lost steering in Admiralty Inlet; we were rescued by Salish Rescue and towed to Boat Haven Marina. Gold Star sent Brian promptly at 9:15am the day after we called. Brian was extremely professional, efficient, and knowledgeable. They ordered parts, which showed up the following day, and were installed on our boat within a couple hours. He also fabricated an emergency tiller in case of future issues. Service was courteous and also empathetic about our situation. (Sidenote: we originally called another service and had opposite results. Gold Star really is a step above.)
Gold Star Marine were superb. We were unable to start our boat engine. Someone from Gold Star cane right out, quickly realized it was the solenoid, and got us underway right away. We are really grateful.
Called for an estimate on a repower for my fishing boat. Was I would get a call back later that day. Had to call back twice more before talking to someone who could help me. Informed me that they were busy but would be more than happy to come down to the boat and take a look. Would get ahold of me the next Monday. Again no response. Called back again and was told by the secretary that now they could not even come look at the boat for three months unless I brought the boat for them and that now there was a charge for the estimate. I had heard good things about them but my experience has been that they were inconsiderate and not forth right with their costs. Wasted my time.