Krikor and his amazing team of luxury watch specialists at Lugaro Jewellers are simply remarkable. This wonderful boutique is the only place to shop for the best watch brands in Victoria. Omega, Tudor, Ulysse Nardin, IWC, and others are all there.
I wanted to express my sincere gratitude for the amazing customer service I have received during my watch buying journey. Your team's professionalism, knowledge, and willingness to go the extra mile truly make a difference.
Thank you again for your outstanding support.
Roger Kershaw
Travis Rush
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November 18, 2024
Very professional! On the first Went in and greeted by Fernando, was looking for a wedding band ideas and a new watch for myself.
They had to order the items in for me to see in person and when I went for the second visit he was again super friendly, professional, accommodating and patient with my decisions.
I tell you I LOVE my new omega watch and can’t wait for my wedding band, I will now be shopping here for now on for myself and fiancé.
Eric Mak
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July 25, 2024
I had a phenomenal purchasing experience with Lugaro for my Omega Watch a month ago. I had the pleasure of dealing with Fernando. He shown me a few options and explained the different features for couple brands. He’s expertise was not only with watches but also knowledgeable with diamonds as well. Krikor the Store Manager congratulated me and made sure I had a good experience!
Highly recommend Fernando if anyone is interested in rings or watches. He definitely went above and beyond with his customer service!
John Bradburne
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March 22, 2025
I have been a customer here for about a decade and their service is terrible (and in my experience shady). I bought a Submariner there years ago and was told I would be on the wait list for a green sub only to be jerked around. I then bought an Omega DeVille, and in talking to the manager was told that I could only buy one sports model Rolex every so many years and I would have to sell them my Submariner back if I got the call for another (this is not typical and especially shady). After getting the runaround the green sub was discontinued.
I went through a bad divorce and ended up having to sell my sub, at a loss, but was treated almost criminal. Once I financially recovered, I bought a DJ41 as submariners were hard to get now. I asked when I could expect a new sub and was told 1. That my buying a dj41 didn’t help my case because they can sell those any time and that I should buy harder to sell/ less desirable brands and 2. THAT I WAS BEING PUNISHED BY HEAD OFFICE for selling my former sub despite explaining the situation.
I was still told I was on the “wait list” and would call or pop in every 4-6 months. I kept getting the “next year” talk and was finally told by the store manager to stop calling as it doesn’t change my place on “the list” and they will call me when my watch is in. Fast forward 2.5 years more… still no watch.
I am utterly shocked that Rolex lets its independent retailers act like this.
I finally went and bought my new sub on the grey market because I got tired of waiting.
I have spent 10s of thousands of dollars in this store and was treated like s***.
Shame on you Krikor and shame on you Lugaro.
I have waited to write this review in fear of the repercussions and not getting anymore allocations but now I have come to terms with paying extra to just not deal with their nonsense.
If I could give past me any advice it would be to not give these people a dime and run in the opposite direction.
Jack Fletcher
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March 06, 2025
I was looking for a watch to celebrate my university graduation, and the staff at Lugaro couldn’t have been more patient and helpful in guiding me to the perfect choice. After putting my name down, the day finally arrived, and the entire experience exceeded my expectations. Their expertise, professionalism, and genuine care made the process both enjoyable and effortless. Looking forward to returning in the future to mark more milestones. Highly recommend.
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Krikor and his amazing team of luxury watch specialists at Lugaro Jewellers are simply remarkable. This wonderful boutique is the only place to shop for the best watch brands in Victoria. Omega, Tudor, Ulysse Nardin, IWC, and others are all there. I wanted to express my sincere gratitude for the amazing customer service I have received during my watch buying journey. Your team's professionalism, knowledge, and willingness to go the extra mile truly make a difference. Thank you again for your outstanding support. Roger Kershaw
Very professional! On the first Went in and greeted by Fernando, was looking for a wedding band ideas and a new watch for myself. They had to order the items in for me to see in person and when I went for the second visit he was again super friendly, professional, accommodating and patient with my decisions. I tell you I LOVE my new omega watch and can’t wait for my wedding band, I will now be shopping here for now on for myself and fiancé.
I had a phenomenal purchasing experience with Lugaro for my Omega Watch a month ago. I had the pleasure of dealing with Fernando. He shown me a few options and explained the different features for couple brands. He’s expertise was not only with watches but also knowledgeable with diamonds as well. Krikor the Store Manager congratulated me and made sure I had a good experience! Highly recommend Fernando if anyone is interested in rings or watches. He definitely went above and beyond with his customer service!
I have been a customer here for about a decade and their service is terrible (and in my experience shady). I bought a Submariner there years ago and was told I would be on the wait list for a green sub only to be jerked around. I then bought an Omega DeVille, and in talking to the manager was told that I could only buy one sports model Rolex every so many years and I would have to sell them my Submariner back if I got the call for another (this is not typical and especially shady). After getting the runaround the green sub was discontinued. I went through a bad divorce and ended up having to sell my sub, at a loss, but was treated almost criminal. Once I financially recovered, I bought a DJ41 as submariners were hard to get now. I asked when I could expect a new sub and was told 1. That my buying a dj41 didn’t help my case because they can sell those any time and that I should buy harder to sell/ less desirable brands and 2. THAT I WAS BEING PUNISHED BY HEAD OFFICE for selling my former sub despite explaining the situation. I was still told I was on the “wait list” and would call or pop in every 4-6 months. I kept getting the “next year” talk and was finally told by the store manager to stop calling as it doesn’t change my place on “the list” and they will call me when my watch is in. Fast forward 2.5 years more… still no watch. I am utterly shocked that Rolex lets its independent retailers act like this. I finally went and bought my new sub on the grey market because I got tired of waiting. I have spent 10s of thousands of dollars in this store and was treated like s***. Shame on you Krikor and shame on you Lugaro. I have waited to write this review in fear of the repercussions and not getting anymore allocations but now I have come to terms with paying extra to just not deal with their nonsense. If I could give past me any advice it would be to not give these people a dime and run in the opposite direction.
I was looking for a watch to celebrate my university graduation, and the staff at Lugaro couldn’t have been more patient and helpful in guiding me to the perfect choice. After putting my name down, the day finally arrived, and the entire experience exceeded my expectations. Their expertise, professionalism, and genuine care made the process both enjoyable and effortless. Looking forward to returning in the future to mark more milestones. Highly recommend.