I have ordered from here twice now. This time I will remember to not order from here again. Ordered Saturday for a Mother’s Day delivery - flowers were not received. Monday no answer on their phone and no way to leave a message (voice mail not activated). Email response saying they were out for delivery at that time - 12:49pm. Flowers were left on porch at 7:30pm. Without notifying the recipient they were there. Flowers while nice are not even close to what was ordered and are not worth the amount of money we paid. Very unsatisfied. ðŸ˜
Megan R.
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December 01, 2022
My mother had called this place to have flowers delivered for my birthday. Not only did they not deliver until the next evening but it was the most pathetic arrangement I've ever seen. Literally ONE stem of flowers and some chocolate my mom never ordered.... AND they charged my mom over 100$!!!! I could not believe it, i wouldn't have even paid $5 it was so ugly.
With many phone conversations and emails, I was never able to exchange for something different or receive a refund. 10% discount on my next order was offered… what a joke
Elle Kerr-Wilson
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May 14, 2018
I have been ordering Mother's Day flowers for almost 2 decades. These were hands down the worst bouquet. I paid $135. They were nothing like the website that had a nice vase and twice the flowers. I did choose designer discretion as it was Mother's Day but you tell me if this was worth it.
Shannon Campbell
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May 12, 2022
This business needs to understand it's capacity to deliver their quality products within it's threshold/capabilities. Based on my latest interaction may I suggest preparing for the holiday's by hiring additional resources & knowing order capacity limitations. I want to support local businesses. As directed on their web-site, I called the shop to place a Mother's Day order & left a voice mail & further completed an on-line order and called the shop & left a voice mail to confirm it would be delivered on Mother's day. As of Tuesday; the flowers were not delivered; and I was concerned because my credit card was charged. My mother in law followed up & cancelled the order; and the merchant provided a full refund which I appreciate.
Tara Mcmanus
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May 12, 2021
I would give 0 stars if I could. I ordered flowers for Mother's Day and was charged in full. No flowers ever arrived. After reading a review from 2 days ago, I see that they received over 300 orders. So like that reviewer, I wonder why on earth they would continue accepting orders? Or why, at the very least, they wouldn't block off delivery dates to stop people from requesting delivery until they could actually fulfil the order. This was the single worst experience I have had with any shop in a very, very long time. I was beginning to think I got scammed. EXTREMELY poor customer service to not even send out an auto email to your order list saying you received an extraordinarily high number of orders and that orders received past [insert date here] are subject to delays of up to [insert number of days], we apologize for the inconvenience. Simple courtesies go a long, long way. People understand being busy. People understand delays. But there is a LOT you can do to communicate with your customers to explain these things. There is no excuse. Improve your customer service.
Our Address
3431 Happy Valley Rd, Langford, BC V9B 1K2, Canada
Claim Listing: Petals N Buds Metchosin Florist
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I have ordered from here twice now. This time I will remember to not order from here again. Ordered Saturday for a Mother’s Day delivery - flowers were not received. Monday no answer on their phone and no way to leave a message (voice mail not activated). Email response saying they were out for delivery at that time - 12:49pm. Flowers were left on porch at 7:30pm. Without notifying the recipient they were there. Flowers while nice are not even close to what was ordered and are not worth the amount of money we paid. Very unsatisfied. ðŸ˜
My mother had called this place to have flowers delivered for my birthday. Not only did they not deliver until the next evening but it was the most pathetic arrangement I've ever seen. Literally ONE stem of flowers and some chocolate my mom never ordered.... AND they charged my mom over 100$!!!! I could not believe it, i wouldn't have even paid $5 it was so ugly. With many phone conversations and emails, I was never able to exchange for something different or receive a refund. 10% discount on my next order was offered… what a joke
I have been ordering Mother's Day flowers for almost 2 decades. These were hands down the worst bouquet. I paid $135. They were nothing like the website that had a nice vase and twice the flowers. I did choose designer discretion as it was Mother's Day but you tell me if this was worth it.
This business needs to understand it's capacity to deliver their quality products within it's threshold/capabilities. Based on my latest interaction may I suggest preparing for the holiday's by hiring additional resources & knowing order capacity limitations. I want to support local businesses. As directed on their web-site, I called the shop to place a Mother's Day order & left a voice mail & further completed an on-line order and called the shop & left a voice mail to confirm it would be delivered on Mother's day. As of Tuesday; the flowers were not delivered; and I was concerned because my credit card was charged. My mother in law followed up & cancelled the order; and the merchant provided a full refund which I appreciate.
I would give 0 stars if I could. I ordered flowers for Mother's Day and was charged in full. No flowers ever arrived. After reading a review from 2 days ago, I see that they received over 300 orders. So like that reviewer, I wonder why on earth they would continue accepting orders? Or why, at the very least, they wouldn't block off delivery dates to stop people from requesting delivery until they could actually fulfil the order. This was the single worst experience I have had with any shop in a very, very long time. I was beginning to think I got scammed. EXTREMELY poor customer service to not even send out an auto email to your order list saying you received an extraordinarily high number of orders and that orders received past [insert date here] are subject to delays of up to [insert number of days], we apologize for the inconvenience. Simple courtesies go a long, long way. People understand being busy. People understand delays. But there is a LOT you can do to communicate with your customers to explain these things. There is no excuse. Improve your customer service.