Would recommend for anyone needing HVAC service! Was quoted over $2000 for a repair from a larger company, we were looking for a second opinion and Adam was quick to reach out and help diagnose over the phone at no charge and arrange a technician even though they mainly support commercial. Technician Brent was friendly and explained everything and at a quarter of the original quotes price! Thank you South Island Mechanical!
B C
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August 10, 2024
Not recommended.
I’ve noticed a troubling pattern with this company: whenever they come to fix something in a building, new issues related to their work seem to arise shortly after. Which forces you to call them back for additional repairs.
I’ve observed this happen in two different apartment buildings, and it occurs so frequently that it doesn’t seem like a coincidence.
David Cahill
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May 15, 2024
Quoted minimum 2 hours @ $160 per hour plus call out fee $60 to come down to our boat and basically regas out freezer. For them a simple job that took two hours, no complaints about the Tech who did the job. Received the account for 3.5 hours plus gas etc Total account $750. Apparently they also charge the hourly rate for travel.(1.5 hours ) Now I am in business so I have no problem with charging that but we should have been advised that was the case. i am not to know how many other jobs that they might have in the area that this might be spread over I am confused then what the $60 call out fee is to cover. It wasn’t after hours ? Leaves a bad taste i would find an alternative to these people as the customer is not their focus just your money.
Tim Felbel
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November 27, 2021
Hands down, the best service I have ever had for my heating system. Several other companies tried and failed to get our system going but the techs had everything up and running perfectly first try!
Amazing customer service, excellent technical advice and super very professional.
Mike Dunsmuir
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May 30, 2023
Great company to deal with! They showed up on time as promised, diagnosed the issue with our heat pump quickly, and went and got the replacement part as the unit was up and running in no time. The technician was friendly and courteous and experienced. I would not hesitate in recommending this company to anyone. The customer Service Admin was excellent too!
Our Address
894 Langford Pkwy #202, Victoria, BC V9B 0A7, Canada
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Would recommend for anyone needing HVAC service! Was quoted over $2000 for a repair from a larger company, we were looking for a second opinion and Adam was quick to reach out and help diagnose over the phone at no charge and arrange a technician even though they mainly support commercial. Technician Brent was friendly and explained everything and at a quarter of the original quotes price! Thank you South Island Mechanical!
Not recommended. I’ve noticed a troubling pattern with this company: whenever they come to fix something in a building, new issues related to their work seem to arise shortly after. Which forces you to call them back for additional repairs. I’ve observed this happen in two different apartment buildings, and it occurs so frequently that it doesn’t seem like a coincidence.
Quoted minimum 2 hours @ $160 per hour plus call out fee $60 to come down to our boat and basically regas out freezer. For them a simple job that took two hours, no complaints about the Tech who did the job. Received the account for 3.5 hours plus gas etc Total account $750. Apparently they also charge the hourly rate for travel.(1.5 hours ) Now I am in business so I have no problem with charging that but we should have been advised that was the case. i am not to know how many other jobs that they might have in the area that this might be spread over I am confused then what the $60 call out fee is to cover. It wasn’t after hours ? Leaves a bad taste i would find an alternative to these people as the customer is not their focus just your money.
Hands down, the best service I have ever had for my heating system. Several other companies tried and failed to get our system going but the techs had everything up and running perfectly first try! Amazing customer service, excellent technical advice and super very professional.
Great company to deal with! They showed up on time as promised, diagnosed the issue with our heat pump quickly, and went and got the replacement part as the unit was up and running in no time. The technician was friendly and courteous and experienced. I would not hesitate in recommending this company to anyone. The customer Service Admin was excellent too!