The team at Violette Boutique have always been the perfect amount of soft and helpful in their presentation of different pieces while browsing their collection. The variety of jewellers on display and the collection they always carry means I have never walked in with need of new, meaningful jewelry for my wife and walked out without a piece I am excited to give her. Guys I don't know your wife's preferences but I'm certain there is something she will love from Violette, go check them out!
Byron Rich
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August 09, 2024
I love this shop as does my wife. We shop there every time we are home. Erin and the whole team have been incredibly accommodating and have helped me numerous times. I'm from out west but live near Pittsburgh so I can't just pop in. They have gone above and beyond sending me lovely pieces that my wife absolutely cherishes. The most recent being a Garnet ring that was even better than expected. I can't recommend them more highly. My go-to jeweler despite living on the other side of the continent. The best.
Ciara Isberg
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August 11, 2023
The staff in this little gem of a place are exceptional. Lisa and Erin went above and beyond to help me with a difficult choice of jewelry piece and I cannot thank them enough.
Also, now my husband knows I love this store and I have also received a perfect anniversary gift from him, purchased at the incredible Violette.
100% recommend! ❤️
Morgan Monkman
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April 25, 2023
I purchased a Slim ‘twist’ Ring from the Violette on October 2022. It was a piece from their studio line. I was so in love with this piece and valued it deeply, as it marked a special occasion. I also was told when I purchased it that I could consider it an investment piece, as it was solid gold and more expensive than some other options. Despite always following the proper care instructions (I took it off at night, never wore it in water, and always removed it for any type of activity), I was very disappointed to discover it had completely snapped in one spot on the band after only 5 months of gentle wear. I brought the ring into the shop, expecting to be treated with the excellent customer service I hope all small businesses show a customer who has invested in their product; unfortunately, this was not the case. The person who looked at the ring said it had simply snapped due to wear, and hinted that I must have worn it during rigorous activity. To complete this unpleasant interaction, the only advice I was given was to take it to a local jeweller who may be able to fix it (for a generous charge $). So sad and disappointed, as I chose to spend my hard earned money with this local business and was met with such a lack of care. After this poor experience, I will be reconsidering giving Violette any more of my business.
*in writing this review, I noticed another customer had a very similar experience.. sad to see this may be a pattern*
Marilyn Murdock
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October 03, 2023
I am disappointed with this Boutique and I will not be shopping here again My husband bought me a beautiful gold plated hummingbird necklace a couple years ago ($252). It has completely tarnished and cannot be polished. I wore the necklace only on a couple special occasions. I brought the necklace into the store with the original receipt and was told that after a few years it is to be expected - GOLD PLATED ITEMS WILL NOT LAST -and there is nothing they can do to help me. I have many pieces (earrings and necklaces) that are gold plated and none have worn away or discoloured.
The worst customer service.
Our Address
560 Johnson St #104A, Victoria, BC V8W 3C6, Canada
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The team at Violette Boutique have always been the perfect amount of soft and helpful in their presentation of different pieces while browsing their collection. The variety of jewellers on display and the collection they always carry means I have never walked in with need of new, meaningful jewelry for my wife and walked out without a piece I am excited to give her. Guys I don't know your wife's preferences but I'm certain there is something she will love from Violette, go check them out!
I love this shop as does my wife. We shop there every time we are home. Erin and the whole team have been incredibly accommodating and have helped me numerous times. I'm from out west but live near Pittsburgh so I can't just pop in. They have gone above and beyond sending me lovely pieces that my wife absolutely cherishes. The most recent being a Garnet ring that was even better than expected. I can't recommend them more highly. My go-to jeweler despite living on the other side of the continent. The best.
The staff in this little gem of a place are exceptional. Lisa and Erin went above and beyond to help me with a difficult choice of jewelry piece and I cannot thank them enough. Also, now my husband knows I love this store and I have also received a perfect anniversary gift from him, purchased at the incredible Violette. 100% recommend! ❤️
I purchased a Slim ‘twist’ Ring from the Violette on October 2022. It was a piece from their studio line. I was so in love with this piece and valued it deeply, as it marked a special occasion. I also was told when I purchased it that I could consider it an investment piece, as it was solid gold and more expensive than some other options. Despite always following the proper care instructions (I took it off at night, never wore it in water, and always removed it for any type of activity), I was very disappointed to discover it had completely snapped in one spot on the band after only 5 months of gentle wear. I brought the ring into the shop, expecting to be treated with the excellent customer service I hope all small businesses show a customer who has invested in their product; unfortunately, this was not the case. The person who looked at the ring said it had simply snapped due to wear, and hinted that I must have worn it during rigorous activity. To complete this unpleasant interaction, the only advice I was given was to take it to a local jeweller who may be able to fix it (for a generous charge $). So sad and disappointed, as I chose to spend my hard earned money with this local business and was met with such a lack of care. After this poor experience, I will be reconsidering giving Violette any more of my business. *in writing this review, I noticed another customer had a very similar experience.. sad to see this may be a pattern*
I am disappointed with this Boutique and I will not be shopping here again My husband bought me a beautiful gold plated hummingbird necklace a couple years ago ($252). It has completely tarnished and cannot be polished. I wore the necklace only on a couple special occasions. I brought the necklace into the store with the original receipt and was told that after a few years it is to be expected - GOLD PLATED ITEMS WILL NOT LAST -and there is nothing they can do to help me. I have many pieces (earrings and necklaces) that are gold plated and none have worn away or discoloured. The worst customer service.