Thank you West Bay Mechanical. You stuck with me when I started my journey towards a HVAC system our home in our condo. You listened and advised, you recommended and shared of your expertise and wisdom. Your sales team and front desk were superb. Derek and Duncan, thank you. Your calm input and ideas and creativity allowed us to install a top notch system. The install team of Joel and Brendan, Kyle and Nico - all of them - were professional, polite, patient, proud of their work. Grateful. Happy to be on site. Your contractors such as electrical were equally efficient and helpful.
I know I did not take the cheapest system nor quote. I wanted the best - and I feel I got it with West Bay Mechanical. Please do not hesitate to send potential customers my way for a reference. The journey of installing an HVAC system, especially within a strata - is not to be taken lightly. You need a team of professionals. And I did. Thank you West Bay Mechanical. Please take a bow. Your pride shows, and is well deserved.
C Chomysh
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January 24, 2025
West Bay Mechanical did a great job replacing my aging gas furnace with a York dual fuel heat pump. The Installation was well organized. Alex, who led the installation was pleasant and knowledgeable and did a great job with the installation and explaining to me how the new unit worked. These guys worked with me to improve the quality of my HVAC system and I would highly recommend their service.
Vanessa D
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November 07, 2024
Terrible communication, Louise from service department was very rude on the phone and cut me off before I could speak. They cancelled a job with less than 1 hour notice and thought that leaving a voicemail would suffice with less than 1 hour notice. No follow up either. Tenant is upset they had to take off work to be there to let them and they did not offer any solution to rectify. Victoria is small and word gets around quick ..unacceptable customer service and I will be sure to let our property management company not to use them in future.
Laurie Hashizume
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September 20, 2024
We called West Bay in early August about a strange noise our sump pump is making when it comes on. A technician came just a few days later (August 7), made some recommendations, and said we would receive an invoice and a quote for the recommended work within 11/2 hours. Neither arrived, and about a week later I reached out regarding the status of the invoice and quote. Since then I have contacted (via phone and email) West Bay repeatedly to request the status of invoice and quote. After repeated inquiries, I finally received the invoice but still have no quotation for the changes verbally recommended; our sump pump continues to be noisy when it starts up and now the rainy season is approaching with still no ‘fix’. I don’t understand, and have been given no explanation about the delay … my last phone call and e-mail have received no response. Very disappointing!
John McGarry
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July 05, 2024
West Bay Mechanical installed a heat pump last week and I can not speak highly enough about all the people that worked on the installation. They were polite, efficient and cleaned up when necessary. Most of all, they came across as enjoying their job and working with each other. It was a pleasure to see and we would certainly recommend them.
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584 Ledsham Rd, Victoria, BC V9C 1J8, Canada
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Thank you West Bay Mechanical. You stuck with me when I started my journey towards a HVAC system our home in our condo. You listened and advised, you recommended and shared of your expertise and wisdom. Your sales team and front desk were superb. Derek and Duncan, thank you. Your calm input and ideas and creativity allowed us to install a top notch system. The install team of Joel and Brendan, Kyle and Nico - all of them - were professional, polite, patient, proud of their work. Grateful. Happy to be on site. Your contractors such as electrical were equally efficient and helpful. I know I did not take the cheapest system nor quote. I wanted the best - and I feel I got it with West Bay Mechanical. Please do not hesitate to send potential customers my way for a reference. The journey of installing an HVAC system, especially within a strata - is not to be taken lightly. You need a team of professionals. And I did. Thank you West Bay Mechanical. Please take a bow. Your pride shows, and is well deserved.
West Bay Mechanical did a great job replacing my aging gas furnace with a York dual fuel heat pump. The Installation was well organized. Alex, who led the installation was pleasant and knowledgeable and did a great job with the installation and explaining to me how the new unit worked. These guys worked with me to improve the quality of my HVAC system and I would highly recommend their service.
Terrible communication, Louise from service department was very rude on the phone and cut me off before I could speak. They cancelled a job with less than 1 hour notice and thought that leaving a voicemail would suffice with less than 1 hour notice. No follow up either. Tenant is upset they had to take off work to be there to let them and they did not offer any solution to rectify. Victoria is small and word gets around quick ..unacceptable customer service and I will be sure to let our property management company not to use them in future.
We called West Bay in early August about a strange noise our sump pump is making when it comes on. A technician came just a few days later (August 7), made some recommendations, and said we would receive an invoice and a quote for the recommended work within 11/2 hours. Neither arrived, and about a week later I reached out regarding the status of the invoice and quote. Since then I have contacted (via phone and email) West Bay repeatedly to request the status of invoice and quote. After repeated inquiries, I finally received the invoice but still have no quotation for the changes verbally recommended; our sump pump continues to be noisy when it starts up and now the rainy season is approaching with still no ‘fix’. I don’t understand, and have been given no explanation about the delay … my last phone call and e-mail have received no response. Very disappointing!
West Bay Mechanical installed a heat pump last week and I can not speak highly enough about all the people that worked on the installation. They were polite, efficient and cleaned up when necessary. Most of all, they came across as enjoying their job and working with each other. It was a pleasure to see and we would certainly recommend them.