Had to change ownership of a vehicle and get new insurance. Fisayo made it painless, quick, and pleasant!
Kaiya Ida
-
November 17, 2023
Had a terrible experience with the lady I was assigned to. Was just setting up renter's insurance. Only needed two emails and a single phone call, but it took like an entire month of chasing her. She would not respond to my emails unless I called the front office, and I had to get other people involved to provoke her to do so. She then wouldn't respond to her phone. My partner and I recieved one call each and were asked by her, to call her back. We didn't answer initially because she called specifically when we said we couldn't pick up (it's illegal for us to be on our phones while we're working). She did not pick up any single one of the 6+ return calls from us. When I called her out, she refused to take ANY accountability, blatantly lied about contacting us "multiple times", gave a ton of attitude, then proceeded to STILL NOT ANSWER HER PHONE. We tried contacting the front office, had to leave messages, and still didn't get a call back. The ONLY reason I'm giving two stars instead of one is because everyone else (yes, the multiple other people that had to step in to help us because she couldn't do it apparently), were extremely prompt, professional, and helpful.
Joan Foster
-
September 18, 2021
I dealt with three companies to find the best insurance policy for our duplex strata. Gloria Skinner was exceptional in promptly answering questions directed on phone or email. She was personable and educated us well. The policy was also the least expensive. I made quite a few calls since it also involved a short renewal on my previous house. I'm sure I was a high maintenance client, but was never made to feel that way. I highly recommend her services.
Craig
-
June 06, 2024
Harassing me at my place of work multiple times with sales calls directly to the company.
When asked to be removed from call list, they ask for personal information in order to remove.
Gary Mason
-
July 02, 2024
Very thorough and efficient service. Informed me of different options and what was available to me for my auto insurance.
Our Address
29 Helmcken Rd Suite 200, Victoria, BC V8Z 5G5, Canada
Claim Listing: Western Financial Group Inc. – Canada’s Insurance Broker
Please Login or Register an Account to Claim Listing
Had to change ownership of a vehicle and get new insurance. Fisayo made it painless, quick, and pleasant!
Had a terrible experience with the lady I was assigned to. Was just setting up renter's insurance. Only needed two emails and a single phone call, but it took like an entire month of chasing her. She would not respond to my emails unless I called the front office, and I had to get other people involved to provoke her to do so. She then wouldn't respond to her phone. My partner and I recieved one call each and were asked by her, to call her back. We didn't answer initially because she called specifically when we said we couldn't pick up (it's illegal for us to be on our phones while we're working). She did not pick up any single one of the 6+ return calls from us. When I called her out, she refused to take ANY accountability, blatantly lied about contacting us "multiple times", gave a ton of attitude, then proceeded to STILL NOT ANSWER HER PHONE. We tried contacting the front office, had to leave messages, and still didn't get a call back. The ONLY reason I'm giving two stars instead of one is because everyone else (yes, the multiple other people that had to step in to help us because she couldn't do it apparently), were extremely prompt, professional, and helpful.
I dealt with three companies to find the best insurance policy for our duplex strata. Gloria Skinner was exceptional in promptly answering questions directed on phone or email. She was personable and educated us well. The policy was also the least expensive. I made quite a few calls since it also involved a short renewal on my previous house. I'm sure I was a high maintenance client, but was never made to feel that way. I highly recommend her services.
Harassing me at my place of work multiple times with sales calls directly to the company. When asked to be removed from call list, they ask for personal information in order to remove.
Very thorough and efficient service. Informed me of different options and what was available to me for my auto insurance.