The staff and atmosphere at Willow & Orchid is absolutely amazing! I had the best experience with polished customer service. Will be a life long customer, much gratitude for the gorgeous blooms I took home!
Justin Douglas
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March 27, 2025
Absolutely gorgeous. Saved me when i needed to send some flowers. They did purple perfect!
Gordon McRae
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February 07, 2025
Poor Customer Service. Snarky attitude included in the price. We requested them to leave flowers on front porch if we were not home. We were home when they delivered. They didn’t ring doorbell. They left flowers in vase on front porch without a box or plastic wrap over flowers (in case wind knocked it over). When shop was called and told of this, the person on the phone didn’t seem to care, had an attitude and no apology. This is exactly the type of service you get from here, along with an average flower arrangement. The attitude of the person on the phone is what was really disappointing. I will choose to not give my business to this flower shop again. I was warned of this place and didn’t listen. I’m sure there is another flower shop or two in Duncan that values new customers.
Red Purse Reviews
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September 09, 2024
Slim pickings. I guess most people just pick flowers which are everywhere. Fair enough. Wouldn't have been able to find the cala lilies which were my husband's contribution to suggestions for making a bouquet. Ended up with a tasteful arrangement and service was good.
Dayton McGregor
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November 21, 2024
Had a wonderful experience with the owner. Well directed staff and care for getting the right for the customer. I think this would be a great shop for weddings. Willow and Orchid had always been the higher standard in the Duncan center. Lately crime has struck several business.
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101 Station St, Duncan, BC V9L 1M8, Canada
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The staff and atmosphere at Willow & Orchid is absolutely amazing! I had the best experience with polished customer service. Will be a life long customer, much gratitude for the gorgeous blooms I took home!
Absolutely gorgeous. Saved me when i needed to send some flowers. They did purple perfect!
Poor Customer Service. Snarky attitude included in the price. We requested them to leave flowers on front porch if we were not home. We were home when they delivered. They didn’t ring doorbell. They left flowers in vase on front porch without a box or plastic wrap over flowers (in case wind knocked it over). When shop was called and told of this, the person on the phone didn’t seem to care, had an attitude and no apology. This is exactly the type of service you get from here, along with an average flower arrangement. The attitude of the person on the phone is what was really disappointing. I will choose to not give my business to this flower shop again. I was warned of this place and didn’t listen. I’m sure there is another flower shop or two in Duncan that values new customers.
Slim pickings. I guess most people just pick flowers which are everywhere. Fair enough. Wouldn't have been able to find the cala lilies which were my husband's contribution to suggestions for making a bouquet. Ended up with a tasteful arrangement and service was good.
Had a wonderful experience with the owner. Well directed staff and care for getting the right for the customer. I think this would be a great shop for weddings. Willow and Orchid had always been the higher standard in the Duncan center. Lately crime has struck several business.